Introducing Heck

Meet Heck. Heck is a member of our group of usability test participants.

The best way to check that your website meets your audiences’ needs is to ask them.

Usually when usability testing, test participants try to complete a number of tasks while observers watch, listen and take notes. This kind of study helps identify areas of the website that need improvement.

By testing websites with real people, rather than relying solely on automated testing or auditing, you can uncover usability issues in the structure, design or content of your website.

We asked Heck to tell us a bit about himself, the assistive technologies he uses and what makes a good and bad website.

Tell us a little bit about yourself

Hi, I’m Heck. I spend time writing stories on my PC. I watch films and shows on Amazon Prime, Disney Plus, etc.

I have athetoid cerebral palsy, which I had ever since birth. It affects all of my limbs and causes spasms.

Heck Mander

Do you use any assistive technologies when using computers? 

I use an n-abler pro joystick as a mouse. I also have an on screen keyboard which comes with word prediction.

I am really slow at typing but I am used to it.

Are there any websites that are particularly frustrating to use?

Buying tickets for gigs and the cinema is very frustrating because the website times out after a while. I always have to start all over again.

The Sky Go app is difficult to navigate because the scroll bar is too small to click.

What makes a good website? 

Websites that have big icons and lettering are great.

Spotify, Facebook and IMDB are the best for accessibility.

Is there one thing that every website could do that would make them easier to use?

Websites that don’t time out would be perfect.

Get in touch

If you are looking to conduct inclusive usability testing on your organisation’s website, or you are interested in taking part in inclusive website usability studies please get in touch by emailing us on

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